BackSendSignal

Privacy Policy

Last updated: February 12, 2026

SendSignal Inc. (“we,” “us,” or “our”) operates the SendSignal platform. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Service.

1. Information We Collect

Account Information

When you create an account, we collect your email address and name through our authentication provider (NextAuth). If you sign in via a third-party provider (e.g., Google), we receive your name, email address, and profile picture from that provider.

Briefing Content

We collect the topics, preferences, writing style selections, and any custom instructions you provide to generate briefings. We also store the generated briefing content.

Payment Information

Payment processing is handled entirely by Stripe. We do not store your credit card number, bank account details, or other sensitive financial information on our servers. We receive and store your Stripe customer ID and subscription status.

Usage Data

We collect information about how you interact with the Service, including pages visited, features used, brief generation history, and email open tracking data for briefs you send.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Service, including generating briefings
  • Process payments and manage subscriptions
  • Send transactional emails (brief delivery, account notifications)
  • Provide analytics on brief engagement (email opens)
  • Improve the Service and develop new features
  • Respond to support requests
  • Comply with legal obligations

3. AI Processing

To generate briefings, your topics and preferences are sent to Anthropic's Claude API for AI processing. Anthropic processes this data according to their own privacy policy and data handling practices. Anthropic does not use API inputs to train their models. We recommend reviewing Anthropic's Privacy Policy for details on their data practices.

4. Third-Party Services

We use the following third-party services that may process your data:

  • Stripe — Payment processing. See Stripe's Privacy Policy.
  • Resend — Email delivery for briefings and transactional emails. See Resend's Privacy Policy.
  • Anthropic — AI processing for briefing generation (as described above).
  • Google Fonts — Font delivery. Google may collect your IP address when fonts are loaded.

5. Cookies

SendSignal uses only essential cookies required for the Service to function:

  • Authentication cookie — A session cookie set by NextAuth to keep you signed in. This cookie is essential for account access and cannot be disabled.
  • Stripe cookies — Stripe may set cookies during the checkout and payment process for fraud prevention and payment processing.

We do not use advertising cookies, analytics cookies, or any other non-essential tracking cookies.

6. Data Retention

We retain your account information and briefing history for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., billing records may be retained for tax purposes). Generated briefings and associated analytics data are retained for 12 months after creation.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — Request a copy of the personal data we hold about you.
  • Correction — Request correction of inaccurate data.
  • Deletion — Request deletion of your personal data and account.
  • Export — Request a portable copy of your data in a common format.
  • Opt-out of sale — We do not sell your personal data to third parties.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. GDPR (European Users)

If you are located in the European Economic Area (EEA), our legal bases for processing your data include: performance of our contract with you (providing the Service), your consent (where applicable), and our legitimate interests (improving the Service, preventing fraud). You have the right to lodge a complaint with your local data protection authority.

9. CCPA (California Users)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. To make a request, contact us at [email protected].

10. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal data, please contact us.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS), secure authentication, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

13. Contact

If you have questions or concerns about this Privacy Policy, contact us at [email protected].